Design & MarketingTidio
Live chat and AI support that turns website visitors into paying customers.
Tidio is a customer communication platform that combines live chat, AI-powered chatbots, and helpdesk ticketing in a single interface built for e-commerce and SaaS businesses. It is used primarily by small to mid-sized teams who need to handle customer inquiries at scale without hiring a large support organization. The core problem Tidio solves is the gap between a visitor landing on your site and actually converting: most visitors leave without ever talking to a human, and Tidio's chatbots engage them proactively at the right moment. Its Lyro AI agent handles repetitive support questions automatically, freeing live agents to focus on high-value conversations. The result is a support layer that scales with traffic spikes without proportionally scaling headcount.
Customer support and growth teams at e-commerce brands, B2B SaaS companies, and consumer apps with 5 to 150 employees. It becomes the right choice when you notice that live chat volume is overwhelming your team, or when you want to convert more website visitors without adding headcount.
25% off all monthly and annual plans
Subject to partner eligibility criteria. Savings estimates reflect maximum potential value.
Tidioin depth.
Lyro AI Agent
Lyro is Tidio's conversational AI that answers customer questions using your existing help content. It handles up to a configurable percentage of conversations autonomously, only escalating to a human when needed.
Proactive Chatbot Triggers
You can define rules that automatically start a chat based on visitor behavior, such as time on page, scroll depth, or URL. This lets your team engage high-intent visitors before they bounce.
Unified Agent Inbox
Live chat, email, Instagram, and Messenger conversations are consolidated into one inbox so agents never context-switch between tabs. Assignment rules and internal notes keep handoffs clean.
E-commerce Integrations
Tidio connects directly to Shopify and WooCommerce, surfacing order status, cart contents, and customer data inside the chat window. Support agents can check and relay order details without leaving the conversation.
Analytics and Conversation Reporting
Built-in reporting shows response times, resolution rates, and chatbot deflection rates by period. Teams use this to spot bottlenecks in their support flow and tune bot scripts accordingly.
Tidio integrates natively with Shopify, WooCommerce, WordPress, Wix, Zapier, and Klaviyo, among others. In a typical stack it sits between your marketing site or storefront and your CRM, acting as the front door for all customer conversations before they are routed or escalated.
Commonuse cases.
Reducing support ticket volume for a high-traffic product launch
Tidio's Lyro AI can be trained on your FAQ and product docs to deflect common questions automatically during a launch spike. This keeps your human agents focused on edge cases while the bot handles order status, shipping questions, and policy lookups.
Converting trial users who stall during onboarding
Trigger a proactive chat when a logged-in user spends more than two minutes on a specific setup step without progressing. The nudge surfaces at exactly the right friction point and gives the team a direct line to convert a confused user into an activated one.
Centralizing omnichannel support for a small team
A team of two or three support reps can use Tidio to manage chat, email, and social DMs from one queue instead of juggling separate tools. Routing rules and canned responses help maintain consistent response times across channels.
Three stepsto activate.
Check eligibility
Each partner maintains independent qualification criteria. We assess your profile and determine which offers you qualify for.
Schedule a briefing
Book a call with our partnerships team to discuss your stack requirements and walk through the activation process.
Activate credits
Once approved by the partner, credits are deployed to your account. Timelines vary by partner.
BearPlex maintains partnerships with leading technology providers to facilitate access to exclusive programs for our clients. All offers are subject to each partner's independent eligibility requirements, approval processes, and terms of service. Savings figures represent maximum potential value and may vary based on qualification, usage, and partner-specific criteria. BearPlex acts as a facilitation partner and does not guarantee approval or specific credit amounts. Offer availability and terms may change at the partner's discretion.
