An NDIS ecosystem,from ground zero.
Australian disability service providers were drowning in spreadsheets, paper trails, and disconnected systems. We built Vertex360: a complete NDIS management platform with 32 integrated modules that replaced their entire operational stack while achieving 100% NDIS compliance.
More adminthan care.
Providers operating under the National Disability Insurance Scheme were fragmented across multiple disconnected tools: spreadsheets for rostering, paper forms for progress notes, separate systems for billing, and manual compliance tracking.
They were spending more time on administration than on care delivery. Every claim required manual data entry, every shift change triggered a cascade of phone calls, and compliance audits sent teams scrambling through filing cabinets.
5 to 7 different tools to manage a single participant's care journey, with no single source of truth.
Hours spent preparing for NDIS audits, with documentation scattered across emails, drives, and paper files.
Revenue lost to incorrect rate calculations and missed claims, with manual NDIA portal submissions.
Shift conflicts, overtime violations, and support-worker burnout from poor scheduling visibility.
Thirty-two modules,one platform.
We designed and built Vertex360 as a modular, scalable platform. Providers enable only the modules they need while every module stays integrated across the system, from participant intake through to NDIA claim submission.
NDIS participant profiles with funding tracking and document storage across the full plan lifecycle.
Drag-and-drop scheduling with automatic conflict detection and reusable shift templates.
Auto rate calculation from the NDIS price guide, bulk claims, and direct NDIA submission.
Digital signatures, photo attachments, and goal linking on every note for a complete record.
SMART goals with progress graphs and outcome reports that hold up to audit.
Staff profiles, compliance documents, and training records with WWCC and first-aid expiry tracking.
Hours back,leakage gone.
The unified platform turned weeks of audit prep into minutes and near-eliminated billing errors.
Discoveryto live.
Discovery and architecture
Deep dive into NDIS regulations, provider workflows, and existing pain points, then designed the modular architecture.
Core platform build
Built the participant management, rostering, and invoicing modules, and integrated the NDIS price guide.
Advanced features
Added HRM, progress notes, goal tracking, and compliance reporting, with a mobile-responsive design throughout.
Launch and scale
Beta tested with 3 providers, fixed bugs, optimised performance, and deployed to production.
What it runs on.
Vertex360 transformed how we operate. We went from juggling spreadsheets and paper forms to having everything in one place. The NDIS billing automation alone saves us 20+ hours per week.
Our staff can finally focus on what matters, supporting our participants.