The operating systemfor US mediators.
Scale Mediation is a purpose-built CRM for professional mediators in the United States, managing the complete mediation lifecycle: case intake, party onboarding, document collection, multi-party scheduling, Stripe Connect payments, AI-powered case assessment, and automated invoicing.
Six-figure practices,run on spreadsheets.
Professional mediators were running six-figure practices on spreadsheets, Venmo, and prayer. Every case involves multiple parties (plaintiff attorneys, defendant attorneys, additional participants) who each need different views, permissions, and communication channels.
Payment complexity alone was a nightmare: flat-rate invoicing, hourly billing, processing fees, admin fees, and Stripe Connect payouts to individual mediator accounts. Add zero automation for reminders, scheduling done by phone tag, and no practice intelligence at all, and you have an industry overdue a platform.
Mediators juggling Calendly for scheduling, PayPal for payments, spreadsheets for case tracking, and email for everything else.
Plaintiff attorneys, defendant attorneys, additional parties, and the mediator, each needing different views and permissions.
A mix of flat-rate and hourly billing, processing fees, admin fees, and connected accounts, impossible to manage manually at scale.
Onboarding reminders, brief requests, payment nudges, and meeting links all sent by hand for every single case.
Four applications,one nervous system.
A distributed architecture: four React applications on a shared Node.js REST API, with a centralised database handling auth, data, and storage as the nervous system connecting them. Stripe Connect, Google Calendar, Outlook, and Zoom plug in underneath, and WebSocket notifications keep case updates, payments, and scheduling changes live for every stakeholder.
The mediator's working day in one place: case lifecycle management, FullCalendar scheduling, a CRM module, and an embeddable booking widget for law firm websites.
Mediator management, financial oversight, a partner portal, case analytics, and AI assessment reports for the team running the network.
A 5-step intake flow for plaintiffs and defendants: personal information, case brief, document uploads, payment, and confirmation.
Multi-mediator calendars with shareable booking links, plus Google Calendar and Outlook overlap detection over OAuth for real-time availability.
Connected accounts per mediator, flat-rate and hourly invoicing, payment links, and automatic splitting of processing and admin fees.
A job queue runs daily through every mediator, case, and party. Nine workflows cover onboarding nudges, brief requests, payment reminders for every party, hourly invoices, weekly recaps, CRM notifications, outcome reports, Zoom links, and ODR document submissions.
Plaintiff and defendant attorneys plus additional parties, with role-based views, permissions, and communication channels per case.
Contact management with ratings, task lists, post-mediation outcome tracking, and full relationship history per attorney and firm.
AI-powered party analysis with strength and weakness scoring and intelligent mediation suggestions, surfaced as reports in the admin dashboard.
From phone tagto one platform.
One place for every aspect of a mediation practice: cases, scheduling, payments, CRM, and AI-powered insight.
Five phases,twenty-four weeks.
From architecture design to production launch in 24 weeks.
Foundation and backend API
Designed the database schema and built the backend API layer with authentication and multi-environment configuration.
Mediator portal
Built the full mediator portal with calendar scheduling, case management, the CRM module, and the embeddable booking widget for law firm websites.
Admin dashboard and payments
Developed the admin dashboard with mediator management, payment integration, financial management, the partner portal, and case analytics.
Automation and integrations
Built the automation engine with job queuing, the 9 automated reminder workflows, video conferencing integration, and real-time notifications.
Onboarding, scheduling and AI
Created the mediator onboarding portal with the 5-step flow, the scheduling app for multi-mediator calendars, and AI case assessment scaffolding.
What it runs on.
Scale Mediation challenged us to think in systems, not features. Multiple applications, a service layer, and deep integrations, all working in concert to make a mediator's day simpler.
When your payment webhook triggers an email reminder that books a Zoom call that syncs to Google Calendar, that is when you know the architecture is doing its job. This is what distributed systems should feel like.