One platform for vehicle protection operations.
BearPlex built Extended Trust's operating platform for registrations, claims, dealer hierarchy, and province-specific tax handling. BearPlex's first-party delivery record covers 5 user roles, 11 protection products, and workflows across all 10 Canadian provinces.
Registrations, claims, and ten tax regimes.
The product had to connect vehicle registrations, claim review, dealer relationships, protection plans, documents, and reporting without flattening the rules that make each workflow different.
It also needed to handle GST, PST, and HST logic across Canadian provinces, tiered dealer hierarchies, and five user roles, each with a deliberate access boundary.
Intake, review, status, approval, and supporting documents needed one tracked workflow.
Multi-level dealer relationships with different pricing tiers, permissions, and reporting needs.
Canadian provinces apply different GST, PST, and HST combinations to the underlying transaction logic.
SuperAdmins, Admins, Dealers, Managers, and Service Advisors each needed a distinct action and data surface.
One platform, two frontends.
A public site with a repair claim portal for customers, and an internal management dashboard for dealers and administrators, sharing a single Node.js backend on Render.com. Around 42,000 lines of code across the two frontend apps and three external integrations: VIN decoding, PDF generation, and Google Places.
Multi-level dealer hierarchies with tiered relationships, per-dealer permissions, and reporting across the whole network.
Registration entry with automatic vehicle identification and data population straight from the VIN.
A tracked workflow for claim intake, review, supporting documents, status, and approval.
MPP, APP, and custom pricing tiers with automatic dealer-specific rate calculations.
GST, PST, and HST logic configured across all 10 Canadian provinces.
Eleven products in one catalog: oil change, extended warranty, premium coverage, tire and rim, key fob, brakes, appearance, anti-theft, windshield, GAP, and custom plans.
Order tracking for dealer materials, certificates, and product catalogs, from request through to delivery.
Registration, remittance, and order reports generated as one-click PDFs.
Five roles, from SuperAdmin to Service Advisor, each scoped to exactly the data and actions it needs.
One operating model, made explicit.
Registrations, claims, tax handling, dealer access, and reporting now live in one product with explicit rules and ownership.
Five months, five phases.
From initial discovery to production launch in five months.
Discovery and architecture
Analyzed Canadian F&I product requirements, dealer workflows, and province-specific rules, then designed the multi-role architecture.
Core platform build
Built dealer management, vehicle registration with VIN decoding, and the tiered pricing engine. Integrated provincial tax calculations.
Claims and reporting
Developed the tracked claims workflow and the reporting suite with PDF generation.
Products and catalog
Implemented the 11 protection products, the material ordering system, and dealer hierarchy management.
Launch and optimization
Deployed the public frontend and the management dashboard, tuned performance, and onboarded dealers.