Communication & CollaborationZoom Phone
Cloud phone system that lives inside the Zoom platform your team already uses.
Zoom Phone is a cloud-based VoIP phone system that is built into the Zoom platform, allowing companies to make and receive calls using local and international phone numbers from the same app they use for video meetings. It belongs to the cloud communications and UCaaS (Unified Communications as a Service) category, and it is used by operations teams, sales teams, and customer support teams at companies ranging from small startups to mid-size enterprises. The core problem Zoom Phone solves is the overhead and cost of maintaining a separate business phone system when the team is already on Zoom for all other communication. Zoom Phone supports call routing, auto-attendants, voicemail transcription, call recording, desk phone hardware provisioning, and international calling to over 45 countries on the Global Select plan, all manageable from a web admin console. For software companies with distributed or remote teams, having calls, texts, voicemails, and meetings in a single app reduces context-switching and eliminates the need for a separate PBX or legacy phone provider.
Operations, sales, and IT leads at software companies with 10 to 500 employees who are already using Zoom and want to consolidate their phone system into the same platform rather than paying for a separate VoIP provider. Zoom Phone makes the most sense when the company is paying for a standalone phone system like RingCentral, Vonage, or a legacy PBX and wants to reduce vendor count and per-seat costs.
16% off annual Pro+Global Select and Business Plus plans
Subject to partner eligibility criteria. Savings estimates reflect maximum potential value.
Zoom Phonein depth.
Single-App Calls and Meetings
Zoom Phone calls live in the same Zoom client as video meetings, so users can escalate a phone call to a video meeting with one click or handle voicemails alongside meeting notifications. This removes the need to context-switch between a separate phone app and a video conferencing tool.
Auto-Attendant and Call Routing
Configure IVR menus, call queues, business hours rules, and routing to specific teams or individuals from the admin portal without needing a telephony engineer. This gives small operations teams the call-handling sophistication usually associated with enterprise PBX systems.
Voicemail Transcription
Voicemails are automatically transcribed and delivered to the user's Zoom app and email, so missed calls do not require listening to audio messages to understand the context. This matters for sales and support teams who receive high volumes of inbound calls.
Call Recording and Compliance
Record calls on-demand or automatically based on policy, with recordings stored in the Zoom cloud and accessible from the admin portal. Compliance, training, and dispute resolution use cases all benefit from searchable call archives.
International Calling Coverage
The Global Select plan includes unlimited domestic calling in over 40 countries and a metered international calling bundle, making it viable for companies with employees or customers in multiple countries without managing a patchwork of local SIM cards or telephony contracts.
Zoom Phone integrates natively with Salesforce, HubSpot, Microsoft Teams, Google Workspace, ServiceNow, and Zendesk for call logging and CRM screen pops, as well as supporting SIP desk phones from Poly, Yealink, and Cisco. In a software company's communications stack it replaces a standalone VoIP or PBX provider while sitting alongside Zoom Meetings, Slack, and a CRM.
Commonuse cases.
Replacing a legacy office phone system when moving to a distributed team
A company transitioning to remote work provisions Zoom Phone numbers for all employees so they have professional business lines accessible from any device, without shipping desk phones or maintaining on-premise PBX hardware. The entire phone system is managed from the same admin portal as Zoom Meetings and Zoom Webinars.
Setting up inbound call handling for a small customer support team
A SaaS company configures a call queue with an auto-attendant and routes inbound support calls to available agents with overflow rules that kick in during high volume or after hours. Customers get a professional call experience without the company paying for an enterprise contact center platform.
Giving a distributed sales team local phone numbers in each target market
A sales team covering multiple countries assigns local-number phone lines per rep from within the Zoom admin console, improving answer rates from prospects who prefer to see a local caller ID. Call recordings feed into CRM notes for coaching and deal review.
Three stepsto activate.
Check eligibility
Each partner maintains independent qualification criteria. We assess your profile and determine which offers you qualify for.
Schedule a briefing
Book a call with our partnerships team to discuss your stack requirements and walk through the activation process.
Activate credits
Once approved by the partner, credits are deployed to your account. Timelines vary by partner.
BearPlex maintains partnerships with leading technology providers to facilitate access to exclusive programs for our clients. All offers are subject to each partner's independent eligibility requirements, approval processes, and terms of service. Savings figures represent maximum potential value and may vary based on qualification, usage, and partner-specific criteria. BearPlex acts as a facilitation partner and does not guarantee approval or specific credit amounts. Offer availability and terms may change at the partner's discretion.
