Communication & CollaborationAircall
The cloud phone system built for sales and support teams that move fast.
Aircall is a cloud-based phone and voice communication platform designed for sales and customer support teams at software companies, replacing traditional PBX hardware and disconnected desk phones with a browser and app-based system. It sits in the business VoIP and call center software category, competing with Dialpad and RingCentral, but differentiates on the depth of its CRM integrations and the speed at which a small team can stand up a professional phone operation. The core problem Aircall solves is giving growing teams a real phone presence, with numbers in any country, smart routing, and recorded calls, without the hardware procurement or IT overhead of legacy phone systems. Features like call whispering (coaching an agent mid-call without the customer hearing), live activity feeds, and post-call workflows directly in connected CRMs make it particularly effective for teams where calls are a primary revenue channel. Companies use Aircall to give remote or distributed teams the same phone infrastructure that enterprise sales orgs have, with deployment measured in hours rather than weeks.
Sales teams, customer support operations, and customer success leads at B2B SaaS companies with 5 to 500 employees where voice is a meaningful part of the customer workflow. The trigger to adopt Aircall is when the team is managing phone calls through personal mobile numbers, Google Voice, or a legacy PBX system that doesn't integrate with the CRM and leaves call history invisible.
First month free
Subject to partner eligibility criteria. Savings estimates reflect maximum potential value.
Aircallin depth.
International Number Provisioning
Aircall provides local, toll-free, and international phone numbers in 100-plus countries within minutes of setup. Teams can establish a local presence in a new market without a physical office, which materially affects call answer rates in outbound sales.
Call Routing and IVR
Inbound calls can be routed by time of day, agent availability, team assignment, or caller input via an interactive voice response menu. This means a 10-person support team can present a professional, well-organized call experience without dedicated telephony staff to manage it.
CRM-Embedded Call Workflows
After each call, agents can log notes, disposition tags, and follow-up tasks directly from within HubSpot, Salesforce, or Pipedrive via the Aircall integration, with the call recording automatically attached to the contact record. This eliminates the manual CRM-logging step that typically results in spotty call data.
Call Monitoring and Whispering
Managers can listen to live calls without the customer knowing, and can whisper coaching instructions to the agent during the call. This is invaluable for ramping new sales reps or support agents without pulling them off live calls for coaching sessions.
Analytics and Call Activity Dashboards
Real-time dashboards show call volume, wait times, missed calls, and agent availability across the entire team. This visibility lets support leads identify when the queue is backing up and respond before customer experience degrades.
Aircall integrates directly with HubSpot, Salesforce, Pipedrive, Intercom, Zendesk, Slack, and over 100 other tools through native integrations and a public API. In a typical software company's go-to-market stack it sits between the CRM and the customer-facing team, ensuring every call is captured and actionable without a separate logging step.
Commonuse cases.
Setting up a sales team phone operation for a new market launch
A company expanding into Europe needs local numbers in five countries within the same week the team is hired. Aircall provisions the numbers, sets up routing to the relevant reps, and pushes call data into HubSpot automatically so the CRM is complete from day one.
Coaching and ramping new support or sales agents on live calls
A team lead uses Aircall's monitoring and whisper feature to listen into new agent calls and provide real-time coaching without interrupting the customer interaction. This shortens the effective ramp time compared to shadow-listening sessions where the agent is not actually handling the call.
Maintaining complete call history for a customer success workflow
When a support or CS team wants every customer interaction logged in the CRM without relying on agents to manually enter notes, Aircall's HubSpot and Salesforce integrations auto-attach recordings and call metadata to the contact record. Teams get a complete communication timeline on every account without a logging process to enforce.
Three stepsto activate.
Check eligibility
Each partner maintains independent qualification criteria. We assess your profile and determine which offers you qualify for.
Schedule a briefing
Book a call with our partnerships team to discuss your stack requirements and walk through the activation process.
Activate credits
Once approved by the partner, credits are deployed to your account. Timelines vary by partner.
BearPlex maintains partnerships with leading technology providers to facilitate access to exclusive programs for our clients. All offers are subject to each partner's independent eligibility requirements, approval processes, and terms of service. Savings figures represent maximum potential value and may vary based on qualification, usage, and partner-specific criteria. BearPlex acts as a facilitation partner and does not guarantee approval or specific credit amounts. Offer availability and terms may change at the partner's discretion.
